Privacy Policy

1) Scope

This Policy applies to personal data you provide when using forms on this website (including contact and lead submissions) and when you contact us by email or phone.

2) Personal data we collect

Depending on how you interact with the site, we may collect:

• Name and other details you provide in contact/lead forms;
• Email address and/or phone number;
• Any message contents you submit (for example, your request, questions, and preferences);
• Technical data related to your visit (e.g., IP address, browser/device identifiers, approximate location derived from IP), to the extent this constitutes personal data.

3) How we use personal data

• To respond to inquiries and provide requested information.
• To manage the customer/lead relationship (including follow-up communications).
• To improve the website and troubleshoot issues.
• To comply with legal obligations and exercise/defend legal claims.

4) Lawful basis for processing (Ukraine)

We process personal data in compliance with the Law of Ukraine on June 1, 2010 № 2297-VI "On Protection of Personal Data". Where applicable, our lawful basis includes that processing is necessary for:

• taking steps at your request prior to concluding/performing a relationship;
• fulfilling a contract or steps related to it;
• pursuing legitimate interests (balanced against your rights), and/or
• compliance with legal obligations.

5) Sharing and transfers

We may share personal data with:

• service providers acting on our instructions (for example, hosting and IT support);
• courts, law enforcement, or other authorities when required by law;
• contractual partners involved in fulfilling requests, as needed.

If you access services through the website as part of electronic commerce, we publicly provide identifying information enabling access by other participants/authorities, in accordance with the Law of Ukraine "On Electronic Commerce" (675-VIII).

6) Consumer-related information (if applicable)

Where our consulting/offer is treated as providing services to consumers at a distance or under consumer rules, the necessary information and mechanisms related to consumer rights are provided in accordance with the Law of Ukraine on June 10, 2023 № 3153-IX "On Consumer Rights Protection".

7) Retention

We retain personal data only for as long as necessary for the purposes described in this Policy, and to comply with applicable legal requirements. Retention periods may vary depending on the nature of your request, record-keeping obligations, and how long we need data to handle inquiries or legal claims.

vortisprime.com) Your rights

Under the Law of Ukraine on Protection of Personal Data, you may have rights including access to your personal data, correction or rectification of inaccurate data, deletion/objection in certain cases, restriction of processing in certain circumstances, and the right to withdraw consent where processing is based on consent (without affecting processing already carried out).

You can exercise these rights by contacting our Data Protection contact below. To help us verify your request, include sufficient identifying information.

9) Contact for privacy inquiries

For questions, requests, or complaints regarding personal data processing, contact:

10) Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will be posted on this page with the updated date (if shown by the website operator).